![]() Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-80.Failure to do this could endanger our crews and your neighbors. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide.Click here for more information on downed power line safety. Downed lines should be immediately reported to National Grid at 1-80 or by calling 911. Never touch downed power lines always assume they are carrying live electricity.If a power outage occurs, customers can notify National Grid online to expedite restoration.In anticipation of the storm, the company is encouraging customers to keep safety a priority with the following reminders: Conducting outbound calls to life support and critical facility customers to ensure they are prepared.Reaching out directly to customers through traditional and social media, email and texts and on our website to provide safety information and to urge them to be prepared.Proactively reaching out to elected, municipal and emergency management officials to keep them updated on our preparations and provide safety information. ![]() Pre-staging crews and materials in areas anticipated to be most severely impacted.Securing external resources and mobilizing line, tree, service, damage assessment, and public safety workers.In addition, the company has activated its comprehensive emergency response plan, including: With another winter storm heading our way, National Grid has increased staffing and is extending evening and overnight work shifts in preparation for snow, sleet, ice and potential high winds across portions of upstate New York Wednesday and Thursday.
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